The Clarity Advantage
Unclear speech creates hidden costs across CX, compliance, and AI. See how enterprises are turning clarity into a performance multiplier in ISG’s latest research.
The Power of Speech Clarity
ISG research reveals why the ability to clearly understand and be understood is foundational to CX, compliance, and AI performance. Inside The Clarity Advantage, you’ll discover:
Clarity Builds Customer Trust
For CX teams, 15–20% of inbound calls are avoidable repeats, driving wasted service costs and eroding loyalty.
Compliance on the Line
Regulated industries can’t afford misheard words; a single missed disclosure can trigger up to $1M in penalties.
Better Speech, Better AI
AI is only as good as its inputs. Clearer speech data powers more accurate automation and analytics.
Maturity Blueprint
ISG’s Speech Clarity Maturity Framework helps enterprises measure readiness, scale clarity as infrastructure, and improve outcomes.